FACTORS INFLUENCING STUDENT SATISFACTION WITH ACADEMIC ADVISING AT HANOI NATIONAL UNIVERSITY OF EDUCATION
DOI:
https://doi.org/10.18173/2354-1075.2025-0090Keywords:
academic advisor, student satisfaction, higher education, Hanoi National University of Education, influencing factorsAbstract
Vietnamese higher education is undergoing significant reforms, with academic advising (AAD) increasingly recognized as a key factor in enhancing institutional training quality. This study investigates student satisfaction with AAD at Hanoi National University of Education and identifies influencing factors. Using a quantitative approach, data were collected from 500 students via validated survey instruments. Findings indicate that overall student satisfaction with AAD is relatively high. The regression analysis reveals three statistically significant predictors of satisfaction: advisor empathy, trust-building capacity, and the quality of facilities. In contrast, information accuracy and timely support were not significant. Based on these findings, the study recommends a shift toward a developmental advising model that prioritizes personalization, socio-emotional support, and meaningful advisor–student interaction in the context of modern higher education.
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